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Terms and Conditions

Customer Care

At Wilsford Antiques, we are committed to providing our customers with the highest level of service. If you have any questions or concerns about our products or services, please do not hesitate to contact us. We are always happy to help!
Our customer care policy is designed to ensure that you have a positive shopping experience with us. We want you to feel confident in your purchase and secure in the knowledge that we are committed to providing you with the best possible service. If you have any queries about our products or services, please contact us and we will be happy to help.
We pride ourselves on providing our customers with exceptional service and high-quality products. If for any reason you are not satisfied with your purchase, please contact us and we will do our best to resolve the issue.

TERMS AND CONDITIONS

By making a purchase from this website you agree to the terms and conditions of the site (this does not affect your statutory rights).

                                                   Age  Restriction

It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. By placing an order on this site you hereby confirm that you are the recipient of the product and are at least 18 years old. You may be required to produce some form of ID at the point of delivery.

                                                Conditions of Sale

The contract between you and us is only be formed on the despatch of the products ordered unless we have notified you that we are unable to accept your order. We will try our best to make sure that your product choice is available, however should this not be the case we will contact you to inform you and suggest an alternative product. A refund will be provided if payment has already been taken.

                                                        Delivery

Our standard delivery is offered at 3-5 working days from receipt of order. Standard delivery is offered free for orders over £100. Express delivery is available at an extra charge. Some are areas of Scotland are charged at a higher rate, including Scottish Highlands, Islands and Northern Ireland. We will contact you should your order require any additional charges from those quoted at checkout. We use UPS, FedEx and APC as our main couriers and their terms and conditions are applied for any dispute resolution.

Cancellation

Goods being cancelled must be done so within 14 days of receipt. To cancel your order you must notify us in writing. You should return the goods to us at your cost and a full refund will be made within 30 days of the return receipt.

                                                                               Returns
You may return or exchange products within 14 days of receipt of the goods. You should return the goods to us at your cost within 14 days and we will reimburse to you (by the method used to pay for the original transaction) the item purchase price less any incurred transport costs. The goods should be returned to us in their original packaging, unopened and unspoiled.

                                                        Quality

If you do not enjoy our product or you suspect that they may be faulty please contact us using one of the methods in the “Contact Us” section.

If you receive a Product that is damaged or faulty, we will replace, refund, or recommend an alternative product. We will arrange collection of the faulty product for inspection before issuing any replacement or refund.

                                                     Marketing

If you choose to sign up for our newsletter you choose to receive further information from us which we think may be of interest to you. This requires information such as name and email address to be retained by us for this purpose. If you no longer wish to receive this type of information you can opt-out of at any time by contacting us or by following the unsubscribe instructions included in any email received.

Payment Methods

- PAYPAL
- Bank Transfer

 Carbon footprint friendly

Image by Andrew Solok

Contact

Wilsford Antiques

The studio, 

Unit 7&8 

Toogood Center,

Commerce Close 

West Wilts Trading Estate

Westbury,

BA13 4QY

(By appointment only)

Mobile  07598943763

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